Tourism Burnaby is a leading, sector-focused destination marketing and resource organization that develops, promotes and assists in the city’s tourism growth through innovative community, regional and partner programs.
Organizational Overview Tourism Burnaby is a non-profit destination marketing organization whose purpose is to support tourism promotional activities in order to increase visitation to the city. As part of its mandate, Tourism Burnaby is responsible for marketing, promoting and selling the city as a site for corporate meetings, pleasure travel, cultural, sports and special events. The organization was incorporated on October 25, 2004 under the Society Act of British Columbia.
MyZone Media Inc. shares our customer's concern for the protection of their privacy and their personal information. Whether you are simply browsing our site, conducting basic transactions (as a customer or event organizer), or being an involved participant in our content, social network, and marketing, we want you to know what information we are collecting, how and why we gather it, and who we share it with.
We’ve created this privacy policy to provide our customers, clients and anyone who has given us information through any use of our websites, phone system, and email newsletters a complete description of our practices and their options as a visitor to our site or as a user of our services. This privacy policy applies to the practices of MyZone Tickets. We work with a variety of third parties who may have their own privacy policies, and we encourage you to seek out information about their practices.
Because our offices and servers are in Canada, our privacy policy is drafted according to Canadian law. Because our website can be accessed from outside of Canada, however, by using our site or services you may engage with businesses located outside of Canada that may be subject to less or more restrictive laws regarding the collection and handling of your information.
Before using our website, purchasing goods or services through our online or phone system or opting into our newsletters or media programs, please read this privacy policy thoroughly. By visiting the website or using our services, you are acknowledging and accepting the information gathering and sharing practices detailed below. You can contact us anytime with any questions, concerns, or comments, or to request further information regarding our privacy policy by writing to:
MyZone Media Inc. 704, 73 Water Street Vancouver, British Columbia V6B 1A1 Canada.
You may also submit questions or request further information by emailing us through our help system ticketingsupport@myzone.com
Please note: As our company grows and evolves, we may update this privacy policy so that it remains relevant to our practices. Our privacy policy will always be dated as of the most recent update. Please check back here regularly to ensure that you may be informed of the most current version of this privacy policy.
Collection Methods
MyZone Tickets collects your information both passively (by having you provide it to us) and actively (through technologies such as cookies, web beacons, and Google Analytics, as well as through cooperation with partner businesses and third parties).
A. Passive Collection
As a customer, client, participant in our social network and marketing practices, you may provide us with personal contact details such as your name, information (phone number, email address, postal address, etc.), billing details (including your billing address, credit card details, etc.) and other information you may be prompted to provide.
This information may be required to purchase tickets, goods or services, or to participate in various contests or promotions. While you have the right to withhold your personal information, doing so may prohibit you from conducting transactions, accessing either your personal or company account, participating in contests, and so on. You may also be prompted to provide demographic information, such as your age and gender. We may collect, store, and share this information in order to analyze our business, cater advertising and content to you, etc.
B. Active Collection
In addition to information that you provide to us, we may also actively collect information (both personal and nonpersonal) through active data gathering practices, using technologies such as cookies and web beacons, and through sharing with our clients, partner businesses, and third parties. We may use cookies to personalize your experience on the site, track your activity on our site, identify you anonymously, and to gather information about your browser type and language.
Cookies, web beacons, Google Analytics, and other technologies can be used to determine referring websites, what kind of searches you conduct, and more. While you may set your browser security settings to prohibit us from assigning cookies, certain features of our site may not be functional without cookies (you may not, for example, be able to log in to a personal client or customer account). Information collected via tracking technologies is not linked to PII.
We may also actively seek out personal and non-personal information from third parties, including partner businesses and advertisers. MyZone Tickets may allow these third parties to incorporate cookies, web beacons, and other technologies to collect information. This information, in general, is used by these outside parties to help focus their advertising or better understand how effective their services are on our site.
Types of Information Collected
MyZone Media Inc. collects two different kinds of information:
A. Personal
In general, MyZone Tickets collects personal information in order to verify your identity. This may include your name, email address, postal address, phone number, username and password, etc. We may also collect billing information to facilitate transactions such as ticket sales and purchases. This may include your bank account number, credit card number, pin number, expiration date, etc. You have the right to withhold your personal and billing information, however doing so may prohibit your ability to use in our site or conduct transactions with us or our partners, clients, and third parties.
We may also collect personal demographic information. This may include your gender, age, and preferences related to the use of our site and services. Finally, we may collect personal information about your specific activity on the site. This may include which pages you view, how often you visit, how long you spend on the site, which advertisements you click through, your purchasing habits, etc.
B. Non-Personal
Secondly, we may also collect general statistical information not personal to you specifically. Using technologies included but not limited to those listed above and by sharing information with our partners, clients, and third parties, we may gather, store, and share information regarding the general use of our sites and services. For example, in order to monitor our business and keep our investors, partners, and third parties informed, we may collect and share aggregate information such as average or periodic impressions, advertising statistics, etc. The non-personal information we collect may be gathered directly or combined with non-personal information from other websites or outside parties. Non-personal information may also be gathered by cookies and other web technologies.
Information Sharing Practices
A. Why We Gather Information
There are a variety of reasons that we may collect information, both personal and non-personal. Information may be gathered to analyze our business, identify you, verify your transactions, customize your experience on the site, for marketing purposes, etc. Information you provide us may be sent to servers around Canada and around the world. We may also store your information for future use. Most information is used to facilitate your purchasing experience on MyZone Tickets. This may include fraud protection and identity verification, delivery of your tickets (or other products and services you are obtaining from MyZone Tickets), and support for your customer or client account or transactions.
With your consent, we may contact you by telephone, email, postal mail, and other mobile devices to offer support or to advertise on our own behalf or that of partner businesses and third parties. We may also use your information to analyze your use of our site, products, services, content and so on. This is to help us customize your experience, develop content, and offer you additional products or services. Additionally, your personal and financial information may be necessary to process refunds, credits, fight fraud and chargebacks.
B. Sharing Your information
Your information may be shared with our business partners and related companies. This may include advertisers, partner businesses, and third parties who provide services for our site. Third party service providers may be used by MyZone Tickets to fulfill orders and process payments. Shipping carriers and marketing parties may also receive your information. While using MyZone Tickets, you may click through to outside websites operated by third parties. Clicking on an advertisement, for example, may take you to a different website. Our privacy policy does not apply to any third party website, and their collection, sharing, and use of your personal information is subject to their own privacy practices.
It is wise to look for privacy policies on any third party website you navigate. Third party websites that can be navigated to from our site may share information with us that they collect independently.
Your information may also be shared with event promoters and staff, including artists and their management, venues, and so on. MyZone Tickets does not plan or produce events, and promoters of events for which you have purchased tickets may use your information to contact you, analyze their business practices, etc.
We may also share your information in response to any legal action that MyZone Tickets or any of our partner businesses/third parties may be engaged in. This includes a response to a subpoena, warrant, court order, legal process or a request for cooperation from government or law enforcement, or for our own fraud protection. We may also disclose information in the event of a large corporate transaction, such as a merger, sale, or bankruptcy involving MyZone Tickets.
C. Sharing Information with Event Organizers
MyZone Tickets is a 3rd party ticket seller. By agreeing to share your information with Event Organizers at the time of purchase, your information may be shared with the Event Organizer you purchased tickets from for marketing purposes or information about future events. If at anytime you wish to be removed from the Event Organizer's mailing list please contact them directly or unsubscribe from their list within their email if applicable. To change your communication preferences on MyZone Tickets please contact ticketingsupport@myzone.com and a customer support representative will assist you with the process.
Protecting Your Information
We have both electronic and personnel security measures in place to ensure that your information is protected, and to prevent fraudulent use of your information. Personnel access to your information is limited, and the appropriate information storage security measures as required by law have been implemented. All sensitive information gathered on the site is protected with SSL encryption. MyZone Tickets is open to the public and does not monitor the age of users. In collecting personal information, we do not purposely gather information from children under the age of 13.
Your Options
By visiting MyZone Tickets or related websites, you are acknowledging and consenting to our information collection, storage, and sharing practices detailed in this privacy policy. You may elect not to provide information when prompted, but doing so may affect the functionality of certain functions of the site/s.
You may also adjust the security settings on your browser to block cookies and other web technologies. This may also impair certain functions and services we provide.
If you have an account with us as a customer, client, or member of a social network, you may access, change or update your information by logging into your account or by contacting us through our help system at ticketingsupport@myzone.com.
You may choose to close your account by contacting us through the help system. However after closing the account you may no longer have access to that account’s information, and we may retain information from the original account. We may retain this information for the accuracy of our recordkeeping, accounting, and to assist with fraud protection, fee collection, the enforcement of our terms and conditions, and any other legal action that may be permitted by law.
You may opt out of our email newsletters by clicking the “Unsubscribe” button at the bottom of the newsletter.
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
If you have questions or concerns regarding this statement, please contact ticketingsupport@myzone.com
Terms of Purchase
MyZone Tickets is a third party ticketing service. We do not operate these events and cannot control unforeseen circumstances which may occur at an event. Please read the following terms and conditions carefully as this is a binding contract between yourself and MyZone Tickets. By marking the Terms of Purchase agreement and by completing your transaction you are agreeing to the terms of purchase. Please contact the producer of the event for their own terms of purchase and refund policies.
1(A). Refund Policy
All sales are final. There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond MyZone Tickets control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.
Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holders are aware that the Venue and Talent are subject to change. Ticket holders are aware that amenities promised by promoters are not guaranteed by MyZone Tickets and are not grounds for a refund, including but not limited to VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.
1(B). Policy for rescheduled or cancelled events due to COVID-19
Due to the impacts of the global COVID-19 pandemic, some events may be unexpectedly postponed or canceled due to circumstances beyond the control of MyZone Tickets, Event Staff, Promoters, Venue owners, and Security. Please review our updated policies for Canceled Events (2.) and Postponed Events (3.).
2. Canceled Events
If the event is canceled you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support by emailing ticketingsupport@myzone.com. Tickets purchased at a retail outlet must be refunded at the retail outlet.
3. Postponed Events
Unforeseen circumstances, beyond the control of MyZone Tickets, Event Staff, Promoters and Venues, will not be grounds for a refund, including but not limited to: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. This also includes postponement due to the request of local health authorities regarding COVID-19.
If the event is postponed, your ticket will be honoured at a later date, to be determined by the Event Staff. Customers will be contacted with instructions on how to update their tickets. Unless otherwise stated, there are no refunds for postponed events.
If for any reason the postponed event does not proceed at the future date, customers will be notified of how to request a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. Tickets purchased at a retail outlet or anywhere other than MyZoneTickets.com must be refunded at the original point of purchase.
4. Customer Inquiries
All customer support is handled by the MyZone Tickets online message system, in which case all customer support and refunds are handled by the event producer. Please contact customer support at ticketingsupport@myzone.com.
5. Will Call
Every effort is being made to remain 100% contactless due to the COVID-19 pandemic. Please request your ticket electronically when possible.
Will call tickets must be picked up at the venue unless otherwise noted. Tickets left at will call will not be refunded. Will call start and end times are subject to change and are not grounds for a refund. You must present the original credit card used to purchase the ticket, a valid picture ID, and your “e-ticket” receipt. If you are unable to pick up your order because you do not have the aforementioned items in your possession at the time and place of pickup, you will not receive a refund for this purchase.
6. E-Ticket / Print@Home Tickets
E-Ticket / Print@Home Tickets must be presented at the event. Upon purchase, you will be emailed a PDF of your ticket(s) with a unique QR code. You can present the PDF directly from your mobile device at the event or print the PDF and present the printed ticket at the event.
7. Shipping and Handling
The shipping and handling fee is non-refundable. Express tickets require a signature upon delivery and cannot be shipped to PO Box Addresses. All other shipping methods do not require a signature. Allow approximately 5 business days for delivery. Tickets will be delivered to the billing address of the credit card. If you enter an undeliverable address or if the tickets are returned unclaimed you will not receive a refund. International shipping is not available.
8. Release of Liability
MyZone Tickets is not affiliated with the events or event sponsors and MyZone Tickets will not cover losses or damages arising from your voluntary participation in the events, including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors. By purchasing the tickets through MyZone Tickets, you hereby release and forever discharge MyZone Tickets, and its officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the events. It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of MyZone Tickets of responsibility, liability, or control of the events.
9. Publicity
You understand that by attending the event you may be photographed and/or recorded as part of the event’s publicity materials and/or by a recognized media outlet. You grant permission for your likeness and/or voice to be included therein without compensation, credit or consideration, in any publicity materials.
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